Privacy Policy

1. Introduction

Welcome to Watchtool.io ("we," "our," or "us"), operated by Watchtool LLC, a Wyoming limited liability company located at 30 N Gould St, STE R, Sheridan, WY 82801, USA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Software-as-a-Service platform designed for watch dealers, including WhatsApp-based bulk messaging and watch listing search functionality. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• WhatsApp Phone Number: Required for account creation and authentication
• Account Information: Username, profile settings, subscription details (Free, Pro $149/month, Pro Plus $249/month, or Enterprise custom pricing)
• Payment Information: All payment processing is handled by Stripe, our PCI DSS compliant payment processor. We do not store, process, or have access to your complete payment card details. Stripe may collect billing address, partial card information, and transaction data as required for payment processing and fraud prevention.

2.2 Watch and Business Data

• Watch Details: Information about watches you add to your inventory including reference numbers, descriptions, photos, pricing, and metadata
• WhatsApp Group Data: Information scraped from public WhatsApp groups for watch listings, dealer communications, and market intelligence
• Usage Data: How you interact with our platform, search queries, feature usage, and performance metrics to improve our services

2.3 Automatically Collected Information

• Device Information: Device type, operating system, and browser information
• Log Data: IP address, access times, and pages viewed
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience

3. How We Use Your Information

• Provide and maintain our watch dealer SaaS platform and bulk messaging services
• Authenticate your account through WhatsApp integration
• Process payments and manage subscriptions (Free, Pro $149/month, Pro Plus $249/month, Enterprise custom pricing)
• Scrape and analyze public watch listings from WhatsApp groups for search functionality
• Enable bulk messaging campaigns to your selected WhatsApp groups
• Provide market intelligence and analytics on watch listings and pricing
• Maintain your watch inventory and business data
• Improve our services, develop new features, and enhance user experience

4. Information We Do NOT Store

We do not store or retain personal messages exchanged through WhatsApp or any other messaging platform. Our integration with WhatsApp is solely for authentication purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

• Stripe: For payment processing, subscription management, and fraud prevention. Stripe processes payment information according to their privacy policy and PCI DSS standards. This includes billing addresses, payment methods, transaction history, and related financial data necessary for subscription billing.
• WhatsApp/Meta: For authentication services and messaging functionality (governed by their privacy policies)
• Cloud Infrastructure Providers: For secure hosting, data storage, and platform operations with appropriate security measures and data processing agreements

5.2 Legal Requirements

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to lawful government requests

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through Stripe

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

• Active Accounts: We retain your information as long as your account is active or as needed to provide services
• Account Termination: Upon account termination, we may retain your data for up to 90 days before permanent deletion
• Legal Requirements: We may retain certain information longer if required by law or for legitimate business purposes

8. Your Rights and Choices

8.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

8.2 Correction and Updates

• Update or correct your account information
• Modify your watchgroup and inventory data

8.3 Deletion

• Request deletion of your account and associated data
• Note: Some information may be retained for legal or business purposes

8.4 Communication Preferences

• Opt out of marketing communications
• Manage notification settings

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Privacy Policy

• Posting the updated policy on our website
• Sending notifications through WhatsApp or email
• Providing 30 days' notice for significant changes

14. Regional Privacy Rights

14.1 European Union (GDPR)

• Object to processing of your personal data
• Request restriction of processing
• Data portability for data provided with consent or contract

14.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it's used, request deletion, and opt-out of sale (we do not sell personal information).

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Watchtool LLC

30 N Gould St, STE R, Sheridan, WY 82801, USA

Email: support@watchtool.io

WhatsApp: +1 302 241 8487

For privacy-specific inquiries, please include "Privacy Policy" in your message subject line.

By using Watchtool.io, you acknowledge that you have read, understood, and agree to this Privacy Policy.